Returns & Refunds Policy
At Breathe Green, we want you to love every purchase. We carefully select, prepare and package every order with the utmost care. If something isn’t quite right, we’re here to help.
Change of Mind
We do not offer refunds for change of mind. However, if your item is returned in its original, unused condition with all original packaging within 14 days of purchase, we may offer a store credit at our discretion.
Customers are responsible for return shipping costs for change of mind returns.
Damaged or Faulty Items
If your order arrives damaged or you receive a faulty item, please contact us within 48 hours of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Once assessed, we will arrange an appropriate resolution, which may include a replacement, repair, store credit or refund where required under Australian Consumer Law.
Living Plants
As plants are living products, slight variations in size, colour and appearance are natural and should be expected.
Due to their perishable nature, we cannot accept returns or offer refunds for healthy plants because of change of mind.
If your plant arrives damaged during delivery, please contact us within 24 hours with photographs so we can assess the issue.
Artificial Plants & Homewares
We ask that all items be inspected upon delivery.
If your item arrives damaged or faulty, please contact us as soon as possible so we can resolve the issue promptly.
Returned items must be unused, in their original condition and include all original packaging.
Wellness Products
For hygiene and safety reasons, we cannot accept returns on opened or used wellness, skincare or body products unless they are faulty.
Gift Hampers
Where gift hampers contain food, beverages or wellness products, returns may not be accepted unless the products are damaged or faulty upon arrival.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions regarding your order, please contact us.
Just Breathe by Breathe Green
📞 0411 076 015
We are always happy to help and will work with you to find the best possible solution.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@breathegreen.com.au for questions related to refunds and returns.